Never, ever use anything to pry ice off of the evaporator!
If your ice machine is having trouble harvesting and you must remove the ice to diagnose, use warm water. In most cases you should simply shut the machine down and wait for the ice to melt off.
To properly diagnose a Manitowoc ice maker it is important to monitor each individual cycle. Depending on the time the ice machine takes to freeze and whether or not the harvest cycle is initiated is very important. But remember, never force the ice off ocf the evaporator or you may damage the freezing plates. If the plates become scratched or damaged the ice maker may never harvest properly.
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